Botched Closing, doesn’t keep promises
Mr. Crocker made a slight oversight during the closing of our home refi. The mistake alone is not
why I am submitting a poor review. It is how the firm handled their mistake. Mr. Crocker told me he
would call me back in 15 minutes after I informed him of the mistake he made. He never called back.
I figured he just got busy, so I cut him some slack, but when I called back and was treated by his
assistant Lisa in a condescending and unprofessional manner, I knew I had made a mistake letting
them handle our closing. Never once did they apologize for the issue, and now they are avoiding our
calls. I am nearly compelled to submit a grievance with the BAR. This firm has incredibly low
competence, Communication, and customer service. Once they get your money they do not care. Save
yourself the time and the headache and use a well-known firm.
