MANY promises. His last appeal could have been written by a fifth grader! Very aenimic. Devoid of adjectives. No explanation of my son's health, and the home invasion situation we were in. Nothing that could be considered explanitory. and that is so critical. He made it sound devoid of logic or need to protect ourselves. He is so inept, you must save your money and go elsewhere!!!!!!!!!!!! E. Bishop I'm trying now to get our money back. I'll let you know how that goes.